Field Notes

Field notes from the front lines.

What we're learning deploying voice AI inside real businesses, veteran service organizations, and civic institutions — while their owners get their evenings back.

Why we retired the self-serve tier.

Voice AI is not a subscription. It's a deployment. Self-serve SaaS ships agents that break on the fourth real call — so we retired it. Here's why, and what we do instead.

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Mission-driven AI, in 1990s shoes.

Two stories dominate the AI conversation in 2026: coastal knowledge workers, and the labs building the next generation of models. Neither is about the plumber in Poway or the veteran caseworker in Oceanside — the workforce Metis Khemis and Prometheus show up for every day. This is that other story.

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What two weeks of MetisPro actually looks like.

Day 1 to day 14 of a MetisPro pilot, in five stages. What we find in the first review call, what the numbers look like by week two — and why the third week is where it gets interesting.

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More reading.

Guides go deeper than blog posts. Case studies show real numbers.